The 6 Principles of Deliberate Marketing: Role vs. Title – B2B Marketing and Sales Tip #184
This is the third post in a series on Deliberate Marketing. Be sure to check out the first post on Intention vs. Attention and the second post on Qualified Buyers vs. Leads.
Deliberate Marketing programs do not rely simply on prospect titles for targeting potential buyers.
For example, a B2B Marketer purchases a list or accesses a contact database and pulls a list of 1,000 Communications Analysts. How can that marketer be certain that the contacts who match those titles are involved with Network Communications instead of Corporate Communications?
Titles are simply a label of rank, not an indication of the actual role the prospect plays in the organization or in the buying decision. Instead, Deliberate Marketing programs are focused on “roles,” defined by Webster’s as: a function or part performed. They target communications based on organizational role and level in the DMU as well as stage of the buying cycle.
The average B2B marketing response rate is less than 3%, and it’s getting lower every year. It’s easy to see why title-based lists perform so poorly.
Consider a Fortune 500 company with 90,000 employees.
All told, this company has 500 IT staff.
Of those 500, 150 have a title of Manager, Director, and higher.
Only a handful of those 150 is in the right role to buy your product.
But what’s a marketer to do? Using current list technology, you can only get as specific as target title. So you have to market to all 150 people with ‘hot titles’, jamming the inboxes of the majority with an unwanted, off-topic solicitation. It’s simply not a cost-effective model.
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