The 6 Principles of Deliberate Marketing: Nurture vs. Capture – B2B Marketing and Sales Tip #191
This is the fifth post in a series on Deliberate Marketing. Be sure to check out the first 4 posts: Intention vs. Attention, Qualified Buyers vs. Leads, Role vs. Title and Predictable vs. Spray and Pray.
Deliberate Marketing doesn’t involve capturing any and all leads, then tossing them over the fence to sales. Deliberate Marketing is about engaging with prospects, understanding their needs and scoring them based on their interests and behavior to determine their stage in the buying cycle. It’s about nurturing them with targeted communications and offers until they are ready to engage with sales.
A prospect that downloads a whitepaper probably needs to be further nurtured by marketing before being passed on to sales, whereas a prospect that requests a 30-day trial can be immediately handed off to sales. This is different for each business; be sure to have an agreement with sales on when leads should be handed over.
With a Deliberate Marketing approach, B2B Marketers can ensure their leads receive the proper follow-up and that buyers are not discarded simply because they are not ready to make a purchase immediately. Feedback loops between marketing and sales are necessary so that any leads that are passed to sales too early can be sent back to marketing for continued nurturing.
One Response to “The 6 Principles of Deliberate Marketing: Nurture vs. Capture – B2B Marketing and Sales Tip #191”
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January 22nd, 2009 at 1:32 pm
Great post Suuad. At Genius we are focusing both the sales cycle and, importantly, the lead lifecyle. The trick is to get Sales and Marketing collaborating to make sure that the lead receives the proper service from the right person/department. Ultimately, better service means happier customers and more revenue. And who couldn’t use that?