Many B2B Marketers, along with most Americans, are wondering what is going on with our economy.  Now that we have elected a new President, will that help?  How long will this slump last?  How is this going to affect budgets and jobs and new sales opportunities?  While wondering all of the same things and how it will affect ReachForce, I decided to make a list of FREE things that we as Marketers can do in a recession.  Some lead generating tools and some awareness building tactics, but all things you can do at no cost.  Here’s what I came up with, please feel free to help add to the list.

Twitter – free social networking and micro-blogging service that allows its users to send and read other users’ updates (AKA tweets), these text-based posts can contain up to 140 characters.  Feel free to share links to other good content in these micro posts too.
Here’s 10 tips for building a following a Twitter.

Commenting on other industry thought leader’s blog or other blogs related to your business – Get in on the conversation and get your view point out there.

Submit your best practice content to free sites – The content will be indexed by the search engines allowing people to find your article when searching for something related. Some examples are Scribd, Docstoc and WhitePapers.org.

Website Grader – Website Grader is a free seo tool that measures the marketing effectiveness of a website. It provides a score that incorporates things like website traffic, SEO, social popularity and other technical factors. It also provides some basic advice on how the website can be improved from a marketing perspective.

Email signatures – Set up a standard email signature for all company emails and include things like your blog, or events you’re attending or a customer testimonial video.  Easy to do and everyone that gets an email from someone at your company will also get your mini marketing message.

ReachForce Insight Lite -  Do you know your best customers? Can you easily identify your target market sweet spots – markets that you sell the most or the fastest? Are there other business buyers in your sweet spot that you should be targeting with your Marketing campaigns?  Download ReachForce Insight Lite on the Appexchange and see.

Re-purpose content you already have – or create a Top 10 list or a list of Top 5 things to Avoid.  People love lists and you probably already have all of this information at your finger tips.  At ReachForce, we’ve recently turned our best 101 blog posts into an eBook series.  We didn’t have to create anything new, we just pulled the best posts and put them together in an eBook format.  We’re currently using them for lead generation campaigns and getting GREAT results and feedback.  Also, it has increased our daily blog traffic.

LinkedIn – just sign up and start linking up.  LinkedIn is rolling out new applications and group features all the time, take advantage of these free networking tools.
Once you’ve set your profile up, check out LinkedIn Answers.

Facebook – Facebook is somewhat of a new thing for B2B Marketers, here at ReachForce we are still figuring out our strategy but know their endless opportunity out there.  Here’s a few tips on getting started and promoting your business via Facebook.

Google Analytics – why wouldn’t you use this?  Here’s a few more ideas on Tracking Tools.

ReachForce Convert 30 Day Trial – You are probably tracking web site visitors and your best PPC keywords, but are you capturing those visitors and turning them into actionable leads? Only 3% of web visitors fill out a form or announce themselves; what happens to the other 97%? ReachForce Convert, a software-as-a-service application, empowers Marketers to proactively target lead generation efforts at passive web visitors.  Why not try it, it’s free.

Press Release Grader –   “Press Release Grader rates a press release based on a checklist of criteria – from content and structure, to search optimization and link analysis. The free tool is designed to optimize a press release so it can be found more easily by media, bloggers, customers and prospects. Press Release Grader provides an analysis and recommendations that will help you improve the way your press release is structured.” It only takes a second and the recommendations for improvement are typically easy fixes.  Again, why wouldn’t you use this tool?

What FREE stuff are you using out there?  Please share with the rest of us.  Who knows, it could save your fellow Marketer’s job.

A couple of weeks ago, I wrote about how to use Trigger-based marketing techniques in a down economy by leveraging Web 2.0 tools. Some of these tools are also great for online reputation management, as well, you’ll just want to focus on a different set of search/scan criteria.

To get started, you’ll need to identify keywords that are important for tracking your industry, key trends or issues, the competition, your company and product brand names, as well as company spokespersons’ names. Once you’ve come up with a manageable list, configure the following tools to scan and collect that data.

1. Google Alerts, Google Blog Search, and Google Reader: We’ve written a lot about using Google Alerts here on The B2B Lead. What we haven’t written about is organizing all of the discoveries you’ve made using these tools in Google Reader. It’s a great way to collect a bunch of sources of insight about your keywords and feed them into a list of must-read links each day.
2. Tweetscan: This is one of the most important feeds in your Google Reader list as you can use it to monitor what people are saying about you or your competitor throughout the Twitter universe. It’s also another good way to find people with shared interests.
3. For my company, most of the conversations are taking place on tech forums and message boards. I just discovered Boardtracker.com which will enable me to keep an eye on popular forums and alert me by RSS feed if my company is mentioned. But, you have to know which forums to track.

Need more? Marketing Pilgrim published this great post with 20+ others.

In this inspiring and award-winning eBook, Dianna Huff lays out five strategies that all B2B Marketers should be employing and, as the title suggests, will help drive sales and ultimately revenue.  During these uncertain times, marketers need to prove their worth and tie their activities directly to increasing the bottom line.

DISCLAIMER: This blog post in no way replaces actually reading the eBook.  This is a great one, completely devoid of self-promotion and full of great tips.  Not to mention, it is a quick read.

I don’t want to dilute or regurgitate what Dianna wrote, but I do want to highlight some of the best tips.

“Strategy #2: Determine Your Campaign Objectives Before You Start Writing.”  I have always been a planner and someone who thinks a project through to the end before starting.  I often have to ask other members of my team, “Why are we doing this?  What is the ultimate goal?”  The course of action you take to update your collateral, re-do your website or create a new email campaign should be dramatically influenced by your goals.  Your boss may be pushing you to get it out the door as fast as possible but without planning and execution tied to specific objectives, results will suffer.  Check out pages 7 and 8 for questions to ask before you start.

“Strategy #5: Focus on Your Customer, Not on Your Company.”  Dianna is not the first and definitely not the last to say this.  However, it is amazing how few companies actually employ this strategy.  No one likes talking to someone who only talks about themselves, so why do companies think that their buyers want to read about the company’s latest award, product release features or “unmatched customer service?”  Every buyer wants to know, “What’s in it for me?,” so tell them.  Dianna gives great tips on what you should be telling your buyers on pages 16 and 17.

I am not giving away anymore, but I hope I have given you enough of a taste to entice you to read the entire eBook. And if you don’t trust me, Five B2B MarCom Strategies to Increase Sales Now just won a platinum award from the MarCom Creative Awards

Dianna Huff is principal of DH Communications, Inc. and is the author of the B2B MarCom Writer Blog.

Did you know that our new President Barack Obama was named Marketer of the Year 2008? Last month, Advertising Age named Barack Obama “Marketer of the Year”. Congratulations, on both counts. It doesn’t matter if you voted Republican or Democrat this year; I think we can all agree Barack Obama took campaigning to a whole new level. As an independent first time voter, I was impressed as a Marketer by the campaign overall. The dimensions of marketing they put to use stretched my marketing brain. With the use of direct marketing, event marketing, online marketing and new media the Obama team understood the need to reach out to voters as individuals – demographics and targeting were central to the campaign.

Obama and his team understood their target demographic/markets and how to use a mix of multi touch, multi level and multimedia platforms to reach these people where they were already hanging out. By using video game ads, Twitter, an active online community, and a list of other marketing vehicles, the Obama marketing team understood the importance of motivating the younger demographics and using multiple mediums that worked for them.

B2B Marketers take note. Our new President has something to say about reaching the right audiences with the right kinds of messages through the right vehicles. Below is a list a few places you can find Barack Obama marketing. Are you there for your business and what lessons can we learn from the reach created by his campaign?

Email marketing

• event based – I would receive text messages and emails while Obama was at an event or debate
• 1:1 with key players – email messages from Barack, Michelle Obama and Joe Biden – For example, I got a message from Michelle Obama reminding me it was the last day to give money to the campaign.

Community – currently over 1 million members. Through the community supporters can:

• find information about local events or groups
• connect with other supporters
• share information or real-life stories
• donate to the campaign

PPC – 14% of Barack Obama’s online traffic in August 2008 came from paid search

New Media – Barack Obama is out there, are you?

Polls are showing more young voters have registered to vote than ever before. I have no doubt that Obama and his team’s approach to reach them drove this involvement.

Thank you President Obama. You are proof that targeted marketing does drive real results…oh, and I’m sure your messages and positions on the issues helped too.

My Granddad used to say, when times are tough hang on to those that love you. Is the same true for tough economic times and B2B relationship marketing?

Your market is fundamentally made up of three types of targets. Customers you have, those you’ve lost, and potential accounts who – so far – have decided to do business elsewhere.

This is the first of a serial discussion (please join in) about measuring and connecting some specific customer experience management dots for minimizing customer churn, growing key accounts and identifying new revenue opportunities with companies that share common profiles with those with whom you do well.

Over the decades I’ve devised and managed dozens of customer retention programs. As a deliberate marketing proponent I was an enthusiastic Net Promoter adopter because of its implied relationship with corporate growth and its sheer simplicity – something very appealing when trying to achieve internal buy-in for major (sometimes costly) customer experience initiatives.

But in times like these where the outcome of a company’s customer experience strategy can make or break quarterly revenue plans, a one dimensional measurement such as NPS may help to know how many loyal customers there are, but isn’t very good for knowing about problems or –more importantly– how to fix them.

So while I love the idea of NPS as a simple advocacy index (as well as the role it’s had on increasing the importance business owners now place on these types of marketing metrics) I’ve found it to be just one of the many dots that need connecting to drive revenue growth. The most common mistake in the B2B world today is confusing loyal customers with satisfied customers.

The difference between satisfied customers and loyal customers is distinctly a matter of emotion. And while metrics dealing with both are very different and have unique implications – they are interdependent as two halves – quantifiable (satisfied) – and subjective (loyal) of the complete customer relationship picture.

This means customer feedback must be secured, structured, analyzed and acted upon in both concrete and abstract formats. To this end I have developed an arsenal of best practices that can be used for the following:

1. Optimize the flow of information and feedback that captures both quantifiable and emotional responses to “customer experience” surveys.
2. Analytical methodology for connecting and measuring quantifiable and emotional feedback to determine a “CEI,” or Customer Experience Index for each customer on your list.
3. Templates and guides for using CEI scores to craft short, mid and long term account plans for retention, up-selling and cross-selling.
4. Templates and guides for using highest CEI scores to locate new prospects using rule based company profiling and role-based targeting.
5. Templates and guides for using lowest CEI scores to plan and deliver action plans aimed at reshaping customer attitudes and opinions

Over the next few weeks my blog posts will address these subjects one-by-one. Again, I’d really appreciate your feedback as we go.

 Getting ready for your next trade show? Don’t skimp on the tchotkes with boring and ineffective promotional items like hats, stress relievers or mints. Take a lesson from the queen of self-promotion Madonna and go for something unexpected and memorable.

Successful Promotions magazine just ran a cover article on the killer goodies rock stars like Madonna distribute to promote their albums and/or tours. For her recent Sticky and Sweet tour, Madonna had giant lollipops made with her album cover emblazoned on them. Other musicians mentioned included Ice-T who distributed body bags and the Black Crowes who produced rolling papers.

If those options seem a bit inappropriate for your business, keep these tips in mind for selecting giveaways that help support your message and make your brand more memorable:

1. Think visual branding. To help your message or brand promise “stick” in the minds of your target market, go with a promo item that underscores your brand promise or the message of your latest campaign. For example, if your product promises to install within minutes instead of days, give out a stopwatch and invite users to put you to the test.
2. Create a must-have collectible or invest in a hot product that works as an incentive to draw people to your booth. NetQoS created a series of collectible t-shirts that were popular enough to draw 3500 booth visitors year after year. Other companies have accomplished this with less expensive product like buttons.
3. Come up with a giveaway that will garner press coverage or blog commentary. At Pervasive we created a campaign that involved jog wallets stuffed with different denominations of money. This clever program netted press coverage in Information Week magazine.

What are your favorite tchotkes — either for giving or receiving?

New stuff to do now!

I got the heads up from Chris Brogan, and now I want to share with all The B2B Lead readers about the new applications LinkedIn has released. On first glance I was really impressed. The list is not sooo long with applications (like Facebook) that have nothing to do with the business world, and I really think these apps will make LinkedIn much more interactive and useful.

So far I have downloaded the 2 apps for blogging and My Travel (to tell everyone I’ll be at Dreamforce next week), and am still exploring the others. Other applications let you show what books you are reading, upload slideshows and more.

Go check it out and start using. What other applications would you be interested in seeing?

Web analytics fascinate me. I can spend hours looking at trends in visitors, referring sources and content. It helps me set and achieve goals and identify popular content so I can create more. But, it always leaves me wanting more. Especially when it comes to Google and social media, which are always at the top of our referring sources list. Unfortunately, it’s been very difficult to report on the results we see from the traffic these sources generate. Essentially, I would like to know two things:

1. What did the visitors from those sources do? Download a white paper, watch a video, or just look at our Careers page?
2. Who is the visitor? Or at least what company they work for.

As B2B Marketers, we work really really hard to attract website visitors. There’s typically a direct correlation between web traffic, leads and revenue. So, this is a top metric. Yet, according to statistics quoted by ReachForce, only 3% of web visitors fill out a form or announce themselves. What can we do to get a little insight into the the other 97%?

Right now at BreakingPoint, we are testing out two very intriguing tools for identifying web visitors:  ReachForce Convert (sold by the producers of The B2B Lead) and Get Clicky.com. Here are a few details on each:

ReachForce Convert provides reporting on where inbound visitors are coming as well as where the companies are geographically located. This is key for identifying the right prospect. Convert also profiles top visitors by industry and appends these records with industry verticals, SIC codes, revenue and employee size. With this data, you can better target unannounced visiting companies but also get contacts from companies with similar profiles. Now, here’s the real value: Once you have identified the companies that are visiting your website unannounced, ReachForce Discover data services are available for role-based contact discovery within these new target companies.

Get Clicky is much more of a low cost analytics tool with rich data. According to its site: “Get Clicky is a web analyzer that was originally targeted towards smaller web sites and blogs because it tracks a high level of detail on every visitor, and these types of sites find this information very interesting. Since then, many additional features have been added to Clicky, such as the customizable dashboard full of Ajax love, and our amazing filtering interface that gives you actionable data on any subset of your visitors (see screenshots on the right hand side). These features, along with many others, make Clicky one of the best web analyzers on the planet.”

I tend to agree. They even have a cool iPhone interface.  Take a look at how it compares to Google Analytics.

The net net: Both products enable marketers to capture detailed visitor information and spot trends. While ReachForce Convert claims to help turn these visitors into actionable leads, Get Clicky will show me if my social media sources are actually converting into engaged visitors or prospects.

Hopefully by now you have an account on LinkedIn, or at least plan on joining in the near future. LinkedIn is a professional online network that enables you to connect with classmates and colleagues, and then 6 degrees of separation later, connect with your connections’ connections.

LinkedIn’s main purpose is for business professionals to network with other business professionals. Other ways LinkedIn has become more interactive (and something you should look into) is to join groups, discussions happening within groups and what is really cool…LinkedIn Answers.

LinkedIn Answers is a great tool to showcase yourself as a thought leader in your industry, listen to what other people in your industry are talking about and find out answers to some questions you might have. I browse questions people have posted a few times a week and look for questions that pertain to BtoB marketing, lead gen, social media, etc. I will answer it or pass it along to someone in ReachForce that would be better qualified.

Recently I got our sales team on board to look and see what potential prospect’s questions are.  This gives them a chance to look like thought leaders as well and gain valuable insight into their prospects needs. When you ask a question, it shows on your profile so all of your connections can see it and you can interact with anyone that answers you.

Other proof of value? Got it. Last week on one of my browses, I came upon a question that ReachForce could be the solution and passed it along to sales and now they are talking. Also at a conference I attended, one of the speakers said he was asked to be a speaker because of his answer to a LinkedIn Question. Pretty cool, right?

How to find and get started with LinkedIn Answers:

• See “Answers” in the top header
• Once clicked, scroll down and browse the categories on the right (I usually look in Marketing and Sales category)
• Start scanning questions

Have you been using LinkedIn Answers? Any tips?

A few months ago I spoke at a Marketing Profs conference and had the good fortune to meet and listen to Dan Ariely, author of Predictably Irrational: The Hidden Forces that Shape our Decisions, discuss the paradoxical choices consumers often make.

Recently, Ariely spoke with the Marketing Subgroup of the Bootstrap Network on the topic of consumer behavior. Brian Massey of Conversion Sciences captured and posted a Podcast of the discussion. If you can suffer through the first few minutes of boring introductions, you’ll be treated to a very interesting discussion on the value of “free” and how it influences behavior.

Ariely claims that “free” is the Kryptonite that cripples our decision-making no matter how rational we think we are. He claims the “freemium” models that Web 2.0 sites use to lure audiences are not as effective as a discounted service. He argues that once free is introduced, that’s its perceived value.

Perhaps, but in the B2B world, there’s nothing like a free widget or product trial to capture visitors and contact information. It all depends on how you structure the offer. A wonderful example of this is HubSpot and their Website Grader tool. The allure of using the free Website Grader tool was enough to get me to give them my contact information. Once I used it to identify problems that needed solving, I was all too eager to buy the product to help me fix the problems.  Oh, and there’s also the issue of how I found Website Grader…giving away a free tool is great link bait – the most powerful SEO tactic I know.

For more predictably irrational fun, check out the Predictably Irrational Blog.