A couple of weeks ago, I wrote about how to use Trigger-based marketing techniques in a down economy by leveraging Web 2.0 tools. Some of these tools are also great for online reputation management, as well, you’ll just want to focus on a different set of search/scan criteria.

To get started, you’ll need to identify keywords that are important for tracking your industry, key trends or issues, the competition, your company and product brand names, as well as company spokespersons’ names. Once you’ve come up with a manageable list, configure the following tools to scan and collect that data.

1. Google Alerts, Google Blog Search, and Google Reader: We’ve written a lot about using Google Alerts here on The B2B Lead. What we haven’t written about is organizing all of the discoveries you’ve made using these tools in Google Reader. It’s a great way to collect a bunch of sources of insight about your keywords and feed them into a list of must-read links each day.
2. Tweetscan: This is one of the most important feeds in your Google Reader list as you can use it to monitor what people are saying about you or your competitor throughout the Twitter universe. It’s also another good way to find people with shared interests.
3. For my company, most of the conversations are taking place on tech forums and message boards. I just discovered Boardtracker.com which will enable me to keep an eye on popular forums and alert me by RSS feed if my company is mentioned. But, you have to know which forums to track.

Need more? Marketing Pilgrim published this great post with 20+ others.

 Getting ready for your next trade show? Don’t skimp on the tchotkes with boring and ineffective promotional items like hats, stress relievers or mints. Take a lesson from the queen of self-promotion Madonna and go for something unexpected and memorable.

Successful Promotions magazine just ran a cover article on the killer goodies rock stars like Madonna distribute to promote their albums and/or tours. For her recent Sticky and Sweet tour, Madonna had giant lollipops made with her album cover emblazoned on them. Other musicians mentioned included Ice-T who distributed body bags and the Black Crowes who produced rolling papers.

If those options seem a bit inappropriate for your business, keep these tips in mind for selecting giveaways that help support your message and make your brand more memorable:

1. Think visual branding. To help your message or brand promise “stick” in the minds of your target market, go with a promo item that underscores your brand promise or the message of your latest campaign. For example, if your product promises to install within minutes instead of days, give out a stopwatch and invite users to put you to the test.
2. Create a must-have collectible or invest in a hot product that works as an incentive to draw people to your booth. NetQoS created a series of collectible t-shirts that were popular enough to draw 3500 booth visitors year after year. Other companies have accomplished this with less expensive product like buttons.
3. Come up with a giveaway that will garner press coverage or blog commentary. At Pervasive we created a campaign that involved jog wallets stuffed with different denominations of money. This clever program netted press coverage in Information Week magazine.

What are your favorite tchotkes — either for giving or receiving?

Web analytics fascinate me. I can spend hours looking at trends in visitors, referring sources and content. It helps me set and achieve goals and identify popular content so I can create more. But, it always leaves me wanting more. Especially when it comes to Google and social media, which are always at the top of our referring sources list. Unfortunately, it’s been very difficult to report on the results we see from the traffic these sources generate. Essentially, I would like to know two things:

1. What did the visitors from those sources do? Download a white paper, watch a video, or just look at our Careers page?
2. Who is the visitor? Or at least what company they work for.

As B2B Marketers, we work really really hard to attract website visitors. There’s typically a direct correlation between web traffic, leads and revenue. So, this is a top metric. Yet, according to statistics quoted by ReachForce, only 3% of web visitors fill out a form or announce themselves. What can we do to get a little insight into the the other 97%?

Right now at BreakingPoint, we are testing out two very intriguing tools for identifying web visitors:  ReachForce Convert (sold by the producers of The B2B Lead) and Get Clicky.com. Here are a few details on each:

ReachForce Convert provides reporting on where inbound visitors are coming as well as where the companies are geographically located. This is key for identifying the right prospect. Convert also profiles top visitors by industry and appends these records with industry verticals, SIC codes, revenue and employee size. With this data, you can better target unannounced visiting companies but also get contacts from companies with similar profiles. Now, here’s the real value: Once you have identified the companies that are visiting your website unannounced, ReachForce Discover data services are available for role-based contact discovery within these new target companies.

Get Clicky is much more of a low cost analytics tool with rich data. According to its site: “Get Clicky is a web analyzer that was originally targeted towards smaller web sites and blogs because it tracks a high level of detail on every visitor, and these types of sites find this information very interesting. Since then, many additional features have been added to Clicky, such as the customizable dashboard full of Ajax love, and our amazing filtering interface that gives you actionable data on any subset of your visitors (see screenshots on the right hand side). These features, along with many others, make Clicky one of the best web analyzers on the planet.”

I tend to agree. They even have a cool iPhone interface.  Take a look at how it compares to Google Analytics.

The net net: Both products enable marketers to capture detailed visitor information and spot trends. While ReachForce Convert claims to help turn these visitors into actionable leads, Get Clicky will show me if my social media sources are actually converting into engaged visitors or prospects.

Here’s another one of those bad news, good news posts about marketing in a bad economy. The bad news is about as cliché as it gets: it’s tougher than ever to get prospects’ attention and close deals today. The good news, however, is a bit of a surprise: clever B2B Marketers and Salespeople have a tremendous opportunity to beat the competition by capitalizing on trigger events that will undoubtedly be a side effect of our struggling economy.

Breaking it down: with all of the turmoil in the markets today, companies are going to be looking for new ways to become more efficient, save money and expand globally. Basically, we are about to see lots and lots of changes such as mergers and acquisitions, facilities consolidation, technology acquisitions, career moves, etc.—in other words–“trigger events.” This is where smart Marketers can fuel their Sales pipeline.

We all know great Marketing and Sales programs are about timing–being there when the prospect needs a product or service. But, how do you know when one of these events has happened or who to contact once the event is announced? How can you move beyond an ad-hoc program of reading about trigger events and chasing down the right buyer?

Enter the perfect storm:  combine today’s economic turbulence with the growing popularity of social media tools, search functionality, and web analytics, and you have the perfect conditions for a powerful trigger-based marketing program.

Let me explain. There is now more information online than ever before. You have RSS feeds with immediate updates of corporate news such as mergers, funding, new hires, etc. You have professionals who go online (to Google and other forums) to search for purchasing data. You have automated intelligence tools such as CI Radar (which also includes a trigger-based Sales module) and other free search tools such as Google Alerts and Tweetscan. You can also combine all of these market intelligence tools into an automated feed of market intelligence to identify companies and buyers who are searching for products and services.

Most marketers also have an unbelievable wealth of information produced by web analytics tools such as Eloqua or Clicky. Yes, visits to your web-site can also be considered a trigger-event.

All of this market insight can be gathered and fed into a role-based contact gathering program to give your sales team fast access to actionable leads from companies in active purchasing mode. In many cases, through role-based qualifying, you can provide Sales with the actual buyers.   For more information on that, check out ReachForce’s Funnelnomics.

With the right combination of automated either free or paid market intelligence tools, social media programs, conversation monitoring, and role-based data programs, you can weather today’s terrible economic conditions.  Would like to hear more about how your company is fairing today.

A few months ago I spoke at a Marketing Profs conference and had the good fortune to meet and listen to Dan Ariely, author of Predictably Irrational: The Hidden Forces that Shape our Decisions, discuss the paradoxical choices consumers often make.

Recently, Ariely spoke with the Marketing Subgroup of the Bootstrap Network on the topic of consumer behavior. Brian Massey of Conversion Sciences captured and posted a Podcast of the discussion. If you can suffer through the first few minutes of boring introductions, you’ll be treated to a very interesting discussion on the value of “free” and how it influences behavior.

Ariely claims that “free” is the Kryptonite that cripples our decision-making no matter how rational we think we are. He claims the “freemium” models that Web 2.0 sites use to lure audiences are not as effective as a discounted service. He argues that once free is introduced, that’s its perceived value.

Perhaps, but in the B2B world, there’s nothing like a free widget or product trial to capture visitors and contact information. It all depends on how you structure the offer. A wonderful example of this is HubSpot and their Website Grader tool. The allure of using the free Website Grader tool was enough to get me to give them my contact information. Once I used it to identify problems that needed solving, I was all too eager to buy the product to help me fix the problems.  Oh, and there’s also the issue of how I found Website Grader…giving away a free tool is great link bait – the most powerful SEO tactic I know.

For more predictably irrational fun, check out the Predictably Irrational Blog.

Just returned from Brussels where I represented BreakingPoint at the Broadband World Forum (BBWF). Our  6 meter by 3 meter booth was quite a difference from my typical experience in a 30′ X 40′ Platinum booth at the show entrance.

As a startup and a new entrant in the market, we didn’t have the large Marketing budget to invest in a huge exhibit and it wouldn’t have made a good investment anyway. We also didn’t have the history to score a great booth location. Finally, to make things even more challenging, we didn’t have the $80,000 exhibit that our competitors had to stand out at the event. So, we had to rely on a superior product and a little ingenuity to get the most from our investment in the event. Here are a few tips for your next trade show:

1. Locate your exhibit right next to your hottest competitor. It’s a risky move, but if your product stands out and provides superior capabilities this strategy should help you attract a steady stream of qualified traffic. It also makes a bold statement about the confidence you have in your product.
2. Locate your exhibit next to your largest partner. This will also help you attract qualified traffic without the risk. Even better, your partner may actually recommend attendees visit your booth.
3. Make use of lots of plasma displays to tell your story without the need to invest in a costly booth or expensive graphics.
4. Promote and deliver presentations in your booth. Live presentations from subject matter experts attract significant crowds and helps position your company as a thought leader.
5. Produce a creative marketing campaign that stimulates word-of-mouth.
6. Use Twitter to spread the word about your exhibit.
7. Take your show on the road. At BBWF, I actually saw an exhibitor rolling a mobile demo stand around the show floor. Genius!

Just a few ideas to help your startup stand out at the next trade show. Wish we would have had the time and resources to leverage all of these ideas at BBWF. As it turned out, simply using idea #1, 5, and 6 were quite enough to drive very qualified traffic. Another interesting data point: our Twitter updates drove about as much traffic as our email blast. Neither of these techniques worked as well as parking right next door to our competitor, however. Big risk, big reward.

What’s your Google Rank? No, not your Google Page Rank, your personal Google Rank? That’s right, according to a story published by Business Week, Google has filed for a patent on technology for ranking the “influence” of people on social networking sites such as Facebook and MySpace. Much like Google’s approach to ranking web sites, the algorithm would calculate your influence rating based on how many “friends” you have, how influential your friends are, how frequently you blog, etc. The article speculates that this breakthrough could finally make ads on social networks relevant and profitable.

Not sure about that. Sounds a bit too much like TwitterGrader to me and you all now know how much I like that product.

A recent Wall Street Journal article based on a Forrester Research review of 90 enterprise blogs describes most B2B blogs as “dull, drab, and don’t stimulate discussion.” A few highlights from the WSJ article:

• 74% rarely get comments
• 70% stuck to business or technical topics
• 56% simply regurgitated press releases or other already-public news
• 53% of B2B marketers say that blogging has marginal significance or is irrelevant to their strategies

I’ve written before about the success we had at NetQoS with www.networkperformancedaily.com. But what I’ve never talked about were the challenges we faced in the early stages of the blog’s development. At first, we struggled to make a network management blog interesting without the ability to rely on a technical thought leader. So, we took the unusual approach of hiring a full time blogger – a former journalist who could not only report on news but who could entertain and dig deep into stories. Something like an investigative reporter with a twisted sense of humor.

We positioned the blog as “anything and everything that affects network performance from the mundane to the bizzare” and published sometimes humorous, sometimes scandalous, and often educational content. We mixed in relevant company content and interviews with technologists on staff. The blog was an immediate success. One of the early stories our blogger broke netted inbound links/mentions from the Washington Post, Wired Magazine, etc. At its peak, the blog reached 10,000 monthly readers. The key to success was developing original, humorous content, fun videos, and digging deep into breaking news stories.

I am now the VP of Marketing for BreakingPoint and we just re-launched our blog/community. While we don’t have a full-time blogger, we are working with some of the more visible experts in the company including our CTO, Dennis Cox, and others experts in our BreakingPoint Labs research team including HD Moore to provide useful and entertaining posts and videos that are relevant to our target audience. We are just getting started but already have more than 350 subscribers and I’m looking forward to another blog success. One of the keys to driving readership is the use of Twitter and other social media sites to highlight new content on the site and attract new readers.

Looking for great tips on how to make your blog a success? Try The Secret to Writing a Successful and Outstanding Blog by Liz Strauss, one of the most influential relational blogger on the Internet.

Would also love to hear from the rest of you on techniques for finding your blog “voice.”

Attention Conservation Notice: The post below is a rant about having it all (work-life balance and a high Twitter Grade) with only one useful nugget of information. Read at your own risk.

First, let me apologize. With the exception of a few posts like the ones on LinkedIn’s new Social features and a Hitler Twitter video, I have been MIA for most of August and September. It was a busy August for this Mom and B2B Marketer, and I’m feeling restless and disappointed that I haven’t been posting, sharing results, and then sending out Tweets to let followers know the posts are live.

We had the most amazing B2B crisis communications case study on how our Twitter following came to our defense when a writer hyped up a security story without regard for the facts. Yet, I haven’t had the time to document the story. And, we’ve cooked up a killer little direct mail campaign involving warm cookies that I’d love to write about. But alas, children, pediatricians, Steiner Ranch elementary, and the demands of my position at BreakingPoint call.

So, while I manage to squeak out a blog post here and there, my Twitter feed has suffered badly. I haven’t been able to keep up with all of the messages each day, despite having Twitterific on my phone. Every day that goes by without sending a Tweet makes me feel more inadequate. Which got me to thinking, can we have it all? Super Mom? Super Marketer? Super Tweeter?

Apparently not.

The extremely smart and innovative folks over at Hubspot have launched a clever new tool for assessing your Twitter mojo. I believe this gadget was conceived for the sole purpose of pouring salt into my wound. It’s called Twitter Grader. My score: 52. My hope for significant improvement: 0.0.

You see, one of the most important of the grading criteria appears to be frequency. Another – the power of your followers. While I don’t want to name drop, I do have a few very impressive Twitter friends. Just a smaller circle. Must make me a true Introvert.

But on the frequency part, I am doomed. I often feel like I don’t have that much to say. Do you really want to know what I had for lunch or that I’m frustrated by the traffic on 360? So, I try to reserve my precious Tweet time for suggestions, ideas, and other helpful information. Not just updates on how my day is going.

On the positive side, I have yet another glorious metric for measuring the performance of BreakingPoint social media programs.

In a good example of “better late than never,” LinkedIn finally added group discussion functionality to its professional networking network. Here on The B2B Lead I wrote about how much I was looking forward to LinkedIn going social and why I believe it will be so important for B2B marketers.

While commenters on the TechCrunch blog were quick to cry “inadequate,” we at BreakingPoint are happy with the early results and look forward to using the functionality to grow the group and make new connections. BreakingPoint’s Director of Marketing and Engage in PR blogger Kyle Flaherty got the party started right away in the BreakingPoint Application, Network Performance & Security Testing group. He produced this handy video tour of the new features.

So those are the new features. What are the benefits? Well, for week one, I can sum it up with the words: connections, market research, and web traffic. While our LinkedIn group is still very new, membership has grown to 60+ qualified professionals interested in testing tools. We’ve already connected with several influential buyers, shared helpful resources, conducted research, and benefited from a small burst of web traffic. LinkedIn jumped into our top 10 web site traffic referrers in the week following the introduction of user discussions. Notice I didn’t mention closed a few deals?

On the Lessons Learned front, I advise readers of The B2B Lead to set up the rules for behavior on the group right away. Kyle clearly established our group as a Sales- and Marketing-free zone after one newbie launched into a blatant sales pitch. Blasphemy, you say? This is The B2B Lead, after all. Why create a group at all if you aren’t going to use it to market to your customers?

If you are asking yourself these questions, then I recommend you read more of Kyle’s blog. While I sometime tease Kyle about being a social media purist (OK, I actually use the word “boy scout”), Kyle is a perfect example of how to build relationships with potential customers and the community at large by actually engaging in online conversations, providing value, and earning trust. In a recent post he wrote called “Seeking Inspiration” Kyle wrote:

“Inspiration comes down to a measure of trust, which comes from a solidly built relationship.  The same goes for your marketing.  A trusted brand has an easier time inspiring because they have created a relationship with you over a period of time. When a company enters social media they, of course, need a strategy, but the idea of building trust must be in conjunction with building relationships.”

And, when Marketers take this approach, the benefits will follow. If you are looking for real tangible ideas for leveraging social media and want to see exactly how serving your community can deliver big results, have a look at Kyle’s 3 part case study on BreakingPoint’s social media programs.

Here on The B2B Lead I’ll be posting about how we integrated social media into our overall programs along with our laser-targeted direct outreach. Look forward to your first hand experiences with LinkedIn and other community building efforts. Do tell.